**A Bit About Us**

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider. We’ve been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. Being Australia’s leading digital, marketing and directory services provider, we help Australians connect and engage through our leading platforms, and we now have the ability to do so much more for them with the award winning Thryv software.

**Your Future Role**

As a Business Advisor - Inside Sales, you will focus on nurturing and expanding relationships with a portfolio of existing customers. You will proactively reach out via outbound calls to understand their evolving needs, upsell and cross-sell relevant products, all whilst providing an exceptional level of support and service to ensure their continued satisfaction and loyalty.

Proficiency in SEO, SEM, Social, Websites, Digital Display products, B2B selling experience and ability to deal with multiple internal systems is advantageous. This role is a Permanent Full-Time Position, working from home (WFH) within Australia. Reporting to the Inside Sales Manager.

**Your Responsibilities**

*   Conducting outbound and virtual calls to existing Thryv customer to grow and maintain current customer product offerings.
*   Acquire and develop new business opportunities - both inbound and outbound calls.
*   Achieve contact Centre KPI's as set out by the business
*   Achieve monthly sales targets as set out by the business
*   Ensure acceptable workflow, close rates, and complete sales campaigns are achieved on time
*   Ensure all benchmarks for revenue and customer numbers are met
*   Adhere to activity requirements as directed by your manager
*   Forecast expected sales return customer by customer to sales manager
*   Ensure you comply with all Thryv policies & legislation with internal and external customers and complete compliance training.

**Ideal Candidate**

To excel in this role you must be driven, resilient, possess exceptional communication and negotiation skills, a deep understanding of sales processes and a passion for driving results.

**What You Offer**

*   Highly developed knowledge of the digital media landscape/market & SaaS
*   Proven experience in achievement of sales targets
*   Strong customer focus and customer relationship management skills
*   A proven sales background, preferred Telesales
*   Understanding of their Small-to-Medium Enterprise (SME) marketplace
*   Strong customer service focus
*   Comfortable working to strict deadlines
*   Highly self-motivated and energetic

**What We Offer**

*   Become part of one of the leading SaaS and platforms businesses on the Australian market.
*   Annual salary and performance-based recognition reviews.
*   Learning and development support, internal growth opportunities.
*   Companywide and team events to celebrate success.
*   A diverse and collaborative team culture.
*   A competitive salary and bonus structure.
*   Up to 12 weeks Paid Parental Leave.
*   Access to EAP.
*   Generous commission structure.
*   Access to hundreds of discounts and savings with external retailers.

**Next Steps**

With this role commencing on **7th April 2025**, apply now and become a part of the Thryv family as a leading Global SaaS Company and be appreciated, rewarded and recognised.

**Application Method**

*   Only online applications through the specified platform will be considered.
*   Direct email applications will not be eligible for shortlisting.

Please feel free to reach out to Brianna Alter Talent Acquisition Specialist at Thryv on 0436 606 690 or brianna.alter@thryv.com for a confidential discussion.

Business Advisor - Inside Sales

We are hiring for one of our ecosystem projects - a cryptocurrency exchange. They are looking for a Senior/ LeadProduct Manager to join their team and play a pivotal role in delivering high-quality features by collaborating closely with design, frontend, and backend teams. In this position, you will define features, write specifications, conduct user studies, and refine products based on customer feedback. Engaging with customers will be essential to build empathy and ensure their needs are met, alongside conducting market research to inform product strategies. You will prioritize initiatives, balance trade-offs effectively, and develop a roadmap that aligns with strategic priorities. The ideal candidate will have over five years of product management experience, particularly in AI and computing science, and a proven track record of launching and refining software or financial products at scale. Strong leadership skills, an ability to collaborate across teams, and a data-driven mindset will be key to thriving in this role. **In This Role, You Will**

*   Collaborate with design, frontend, and backend teams to deliver high-quality features.
*   Define features, write specs, conduct user studies, refine based on feedback, and support QA testing.
*   Engage with customers to build empathy and meet their needs.
*   Conduct market research to shape product strategies.
*   Prioritize initiatives and projects, balancing trade-offs.
*   Develop and maintain the team’s roadmap, aligned with strategic priorities.
*   Represent the team in cross-functional communications.

**You Might Thrive In This Role If You Have**

*   5+ years of product management experience, ideally with AI and computing science expertise.
*   A data-driven approach to identify pain points and optimize AI-driven features.
*   Skill in defining AI product strategies to boost business impact and user experience.
*   Proven success launching and refining software or financial products at scale.
*   Strong leadership, demonstrating initiative and results.
*   Excellent collaboration with designers, engineers, QA, and other teams.
*   Aptitude for grasping and applying technical concepts.

Senior/ Lead Product Manager (AI)

We are hiring for one of our ecosystem projects - a cryptocurrency exchange. We are seeking a Senior Product Manager to lead product initiatives from inception to execution. This role offers a rare chance for a visionary to shape an industry-defining platform that reimagines how users interact with their finances. You’ll make a global impact by launching products and features, working closely with engineers, designers, analysts, marketers, and cross-functional teams to deliver exceptional results. **In This Role, You Will**

*   Interact with customers to build empathy and address their needs.
*   Conduct market research to inform product strategies.
*   Prioritize initiatives and projects, balancing necessary trade-offs.
*   Develop and maintain the team’s roadmap, milestones, and dependencies, aligned with strategic priorities.
*   Define features, write specs, conduct user studies, refine based on feedback, and support QA testing.
*   Monitor progress and coordinate with developers, designers, marketing, and operations teams.
*   Manage the backlog and ensure timely delivery of products and features.

**You Might Thrive In This Role If You Have**

*   Experience launching and iterating on successful software or financial products at scale.
*   A data-driven approach that prioritizes the user’s perspective with empathy.
*   Strong enthusiasm for creating enjoyable customer-facing products.
*   Proven leadership skills with initiative and results-driven outcomes.
*   Excellent collaboration skills with design, engineering, QA, and other teams.
*   A bachelor’s degree or equivalent experience.
*   Knowledge of retail trading or gamification.

(Senior) Product Manager (Trading)

**Our mission and where you fit in** At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 400,000 businesses globally, with 3 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match! **What Might Your Days Look Like** We are seeking a highly ambitious payroll officer to join our finance team in this newly created role. As a Payroll Officer overseeing Employment Hero's internal + Global Teams payroll across multiple geographies, you play a pivotal role in ensuring accurate and compliant payroll processing on an international scale. Your responsibilities include preparation of payruns, collaboration with outsourced payroll providers (for certain countries), and coordination with diverse stakeholders across different regions. You will also be working closely with the accounting and compliance teams to ensure payroll-related journals and filings are processed accurately and in a timely manner. The ideal candidate will be someone who is a great communicator with stakeholder management experience and who has great time management skills to meet deadlines. Key Responsibilities{​{:}

*   }Prepare payroll payroll reports and analysis for internal + Global team employees (AU, NZ, UK), ensuring compliance with diverse international payroll regulation
*   sWorking with outsourced payroll providers (Singapore) and EORs (Malaysia) and first reviewing payruns/invoice
*   sNavigate and understand the complexities of payroll processes across different countries and regions and resolve any issues/discrepancie
*   sReview WFH expense
*   sWorking with accountants to ensure payroll filings and obligations are met in a timely manner (eg. PAYG/PAYE, payroll tax, super, workers compensation insurance renewals, etc
*   )Serve as primary point of contact for Finance with the rest of the business and external vendors in relation to all payroll matter
*   sPrepare monthly payroll reconciliation
*   sAssist with cashflow forecasting of payroll and payroll-related expense
*   sAssist with external audit
*   sPropose and implement process improvements that enhance the efficiency and accuracy of the global payroll review proces
*   sStay updated on changes in payroll legislation and best practice
*   sOther adhoc duties as neede

**dWhat Will You Brin** gQualifications and Training{​{:

*   }}4+ years experience in a similar ro
*   leExperience running payroll in Australia, New Zealand and UK is essential; experience running payroll in other geographical areas will be highly advantageo
*   usIntermediate to Advanced experience with Excel/Google Shee
*   tsKeyPay (Employment Hero Payroll) experience essenti

alCharacteristics{​{

*   :}}Hungry, creative, enthusiastic, and data-driven with a diverse skill set to thrive in an environment of fast growth and ambigu
*   ityProven payroll experience in high volume environm
*   entStrong planning and organisational skills with aptitude to learn and complete work within agreed deadli
*   nesHigh level of discretion and owners
*   hipHave strong communication and stakeholder management skills to work with various internal and external partners with varying levels of payroll/finance knowle
*   dgeAbility to work autonomously with minimal supervis
*   ionPossess excellent decision making and problem-solving ski
*   llsAbility to adapt and respond to urgent or unforeseen circumstan

cesExperience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shi **ne.The EH** WayThe EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page{​{:}} https{​{:}}//employmenthero.com/car eers/In short, you'll love working with us if

*   {​{:}}Revolutionising employment gets your heart
*   racingYou thrive on the flexibility (and responsibility) of a remote-first bu
*   sinessOur values align, and shape how you show up eve
*   ry dayYou love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart

peoplePlus, you'll get to enjoy a number of great perks, includin

*   g{​{:}}A generous budget for your home
*   officeCutting-edge tools and tec
*   hnologyReward and recognition programs - because great work should be recognised and r
*   ewardedCashback offers and discounts on popular brands through our S
*   wag appEmployee Share Option Program{​{:}} be an owner of Employm
*   ent HeroAnnual Global Gathering - so far we've been to Thailand, Vietnam and are excited to meet in Du

**bai 2025Are we** a match?Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the nex t steps.Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this p osition.At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here{​{:}} https{​{:}}//employmenthero.com/legals/applicant-policy/

Global Payroll Officer

**Who we are:** Founded in 2013, Ignition is the **leading revenue generation platform for accounting and professional services businesses** to spark greater efficiency and profitability. Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks. With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential. To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform. Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. **Company Values:**

*   We are better everyday
*   We work without ego
*   We are smarter together
*   We hero our customer

**Role location:** We are open to candidates in Australia with full work rights. We have embraced remote working and all our employees can work from home. **Job DescriptionAbout the role:** We are looking for a Fraud & Risk Senior Manager to drive the transformation of our Fraud & Risk function with a forward-thinking end to end fraud strategy that balances risk management and business growth. In this role, you will lead a team dedicated to oversee merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk. **What your day to day will look like:**

*   Fraud & Risk Strategy & Automation: Develop and implement a fraud prevention framework that balances risk reduction with business growth, using tools to enhance accuracy, reduce manual work, and scale risk management.
*   Team Management & cross functional collaboration: Lead a geographically dispersed team, working closely with CX, Product, and other departments to enhance fraud prevention, manage disputes, and improve risk resilience.
*   Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants, including fraud, KYC compliance, chargebacks/disputes and financial viability to reduce exposure from merchant failures and fraudulent sign ups, while championing a seamless and trustworthy experience for legitimate customers.
*   Onboarding & KYC Compliance: Establish and refine processes to ensure robust due diligence during merchant onboarding, reducing the risk of fraudulent activity from the outset, balancing automation vs manual in a risk environment.
*   Transaction, Payments Risk & Dispute Management: Oversee fraud detection across payment flows, ensuring timely resolutions, minimizing financial loss, and staying ahead of emerging threats.
*   Incident Response & Crisis Management: Lead fraud investigations, manage escalations, and drive corrective actions to prevent recurrence, acting as the senior point of escalation for high-risk incidents.
*   Resource, Improvement & Reporting: Secure leadership buy-in for adequate resourcing of fraud and risk initiatives, leveraging data-driven insights to strengthen fraud controls, identify emerging risks, and establish KPIs for fraud losses and chargebacks, with regular reporting to leadership.

**QualificationsWhat you need to succeed:**

*   5+ years of experience with proven leadership in fraud prevention, risk management, or payments security within a fast-paced, growth oriented fintech environment
*   Experience in vertical SaaS payments and businesses that process payments on behalf of customers for their end clients, ideally with Stripe
*   Deep expertise in embedded payments, merchant acquiring, and transaction fraud.
*   Expertise in regulatory requirements, including PCI-DSS, KYC, and chargeback management.
*   Hands-on experience with fraud detection tools, risk assessment platforms, Merchant risk management tools
*   Strong leadership, communication, problem-solving, and stakeholder management skills, with the ability to negotiate and secure the necessary time, resources, and prioritization for critical risk initiatives.
*   Deep expertise in chargebacks, disputes, and transaction monitoring, with a track record of reducing fraud losses and optimizing dispute resolution processes.
*   Strong understanding of KYC, with experience implementing scalable frameworks.
*   A data-driven mindset, with experience leveraging automation to enhance fraud detection and risk management.
*   Experience handling high-pressure escalations and crisis scenarios, making sound decisions that protect the business in real time.

**Additional InformationWhy join us:** Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

*   Employee stock options from day one
*   20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
*   Additional paid day off to celebrate your birthday, along with volunteering leave
*   Health, dental, and vision benefits starting immediately
*   Annual education allowance reimbursement to support your professional development
*   Employee recognition program
*   Quarterly wellness allowance to invest in your personal wellness
*   Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
*   Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
*   Personal tax return assistance (since we're in the accounting business!)
*   Paid parental leave

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested. Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact careers@ignitionapp.com

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