Outlier is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research options, gather preferences, and help coordinate reservations while maintaining accurate records and professional communication. The role emphasizes remote work, flexible scheduling, and ongoing training to develop customer service, research, organization, and communication skills.

Reservation Support Specialist — Remote & Flexible

<ul><li>Thompson Institute | Fully remote work arrangement from North West Queensland</li><li>Based in Mount Isa, on the traditional lands of the Kalkadoon (Kalkatungu) Peoples</li><li>Level 5, $82,843 - $93,358 p.a., plus up to 17% employer superannuation</li><li>Full-time (36.25 hours per week), fixed-term appointment until January 2030 </li></ul>The OpportunityJoin a meaningful community research initiative and make a real difference to the lives of Queensland families! As a Community Research Assistant, you&#x2019;ll play a key role in supporting the Let&#x2019;s Yarn About Sleep (LYAS) initiative, helping coordinate participant recruitment and providing welcoming, high-quality administration and customer service. As the regional first point of contact, you&#x2019;ll connect with participants, staff, students and community stakeholders, respond to enquiries, coordinate activities and provide proactive support to help deliver this important research program successfully.This role is identified and open only to Aboriginal and/or Torres Strait Islander peoples.For more information, please visit us online: Thompson InstituteYou will<ul><li>Coordinate end-to-end participant recruitment for the sleep health service delivery program across the North West Queensland region, applying established research protocols and exercising judgement to resolve routine recruitment and scheduling matters;</li><li>Provide high-quality, responsive program administration, independently prioritising routine activities and ensuring records, documentation and communications are accurate, timely and compliant with University and research requirements;</li><li>Provide high level administrative and communication support for research including recruitment, data collection and collation, participant enquiries and effective triage of stakeholder communications; and </li><li>Coordinate and support culturally responsive community sleep health improvement activities and service delivery, contributing local knowledge and practical recommendations to enhance participant engagement and program outcomes. </li></ul>Why join UniSCAt UniSC, Aboriginal and Torres Strait Islander knowledge, culture and lived experience are valued and respected. We are committed to a culturally safe workplace where Indigenous staff can build meaningful relationships, contribute to their communities and develop their careers.In this role, you&#x2019;ll have the opportunity to contribute to meaningful research and community engagement while connecting with UniSC&#x2019;s Indigenous Staff Network (ISN) and a supportive network of Indigenous colleagues across the University.About youYou are an Aboriginal and/or Torres Strait Islander professional who is approachable, confident and committed to building positive relationships with participants, colleagues and community stakeholders. You are organised, self-motivated and detail-focused, with the ability to prioritise tasks, meet deadlines and maintain accurate records. You bring a collaborative and culturally respectful approach to community engagement and are committed to delivering high-quality work and meaningful research outcomes.To be successful you will possess:<ul><li>Demonstrated knowledge of research administration, participant recruitment and data management processes, with the ability to interpret and apply established protocols, procedures and ethical requirements. Knowledge of sleep science and narrative therapy, or the demonstrated capacity to acquire this knowledge, is desirable;</li><li>Demonstrated understanding of culturally safe community engagement and yarning approaches used in research data collection, including the ability to build respectful relationships with Aboriginal and Torres Strait Islander participants and communities;</li><li>Well-developed interpersonal, written and verbal communication skills, including the ability to explain information clearly, manage sensitive enquiries and liaise effectively with participants, community stakeholders and multidisciplinary research teams;</li><li>Demonstrated initiative, organisational ability and sound judgement in prioritising competing activities, resolving routine operational issues and meeting research and service delivery deadlines under general direction;</li><li>Demonstrated experience maintaining databases and research records, undertaking data validation and quality assurance, identifying discrepancies and ensuring confidentiality, accuracy and data integrity;</li><li>Demonstrated technical proficiency in the Microsoft Office suite and relevant research or clinical systems, with experience in, or the capacity to rapidly develop proficiency in, PSG and actigraphy technologies; and</li><li>Demonstrated commitment to high-quality service, continuous improvement and culturally responsive practice, with a proven ability to work accurately, ethically and collaboratively. </li></ul>Identified position and supportThe University of the Sunshine Coast considers that being Aboriginal and/or Torres Strait Islander is a genuine occupational requirement for this position under s25 of the Anti-Discrimination Act&#x202F;1991 (Qld) and the filling of this position constitutes a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).The position is therefore only open to Australian Aboriginal and/or Torres Strait Islander people.We recognise that cultural knowledge, community leadership, lived experience and professional expertise are valuable strengths and encourage applicants from diverse career pathways to apply.How to applyAll applications must be lodged through our website. To apply please visit our website at: Careers at UniSCApplications for this position close midnight, Monday 16 November 2026.Position description: 494896_Community Research Assistant - Identified.pdfYour completed application must include:<ul><li>a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the position description. There will be opportunity within the application form to also include supporting documentation should you wish. </li></ul>Further information regarding how to prepare your application is available on our website: Join our team. Have questions or want to know more? For a confidential discussion, please contact:Prof Fatima Yaqoot Professor in Sleep Research - Thompson Institute Telephone: 07 5456 5315 Email: fyaqoot@usc.edu.auor Roslyn Von Senden Community Research and Engagement Manager - Thompson Institute Telephone: 07 5459 4609 Email: rvonsenden@usc.edu.auOur Culture &amp; Benefits:At UniSC, our culture is built around flexibility, respect and trust, with employment conditions that recognise cultural responsibilities alongside professional commitments.<ul><li>Indigenous&#x2011;specific employment provisions under UniSC&#x2019;s Enterprise Agreement, including paid cultural leave and support for cultural and community responsibilities;</li><li>Flexible work arrangements that support connection to Country, community and family;</li><li>Culturally informed wellbeing support, including access to employee assistance services;</li><li>Professional development and career progression opportunities, with support that recognises achievement relative to opportunity;</li><li>Respect for Aboriginal and Torres Strait Islander intellectual and cultural knowledges, with clear protections around ownership, consent and ethical use; and</li><li>A collegial, values&#x2011;led workplace where relationships, respect and care for people matter. </li></ul>Support doesn&apos;t end at recruitment. Aboriginal and Torres Strait Islander employees are supported through culturally informed onboarding, professional development, mentoring opportunities and ongoing cultural support throughout their employment journey. The successful candidate will join a growing network of Aboriginal and Torres Strait Islander academic and professional staff across UniSC and be supported through established Indigenous leadership, employment and community engagement initiatives.These benefits sit alongside UniSC&#x2019;s broader commitment to providing a safe, supportive and flexible workplace where Aboriginal and Torres Strait Islander staff can build sustainable, meaningful careers.For more information, visit https://careers.usc.edu.au/employer-information

Community Research Assistant - Identified Position

About us My Solutions Plan Management is a nationally registered NDIS provider based on the Gold Coast, supporting participants across Australia. We&#x2019;re passionate about helping people with disabilities get the most out of their NDIS funding, empowering them to live with confidence and independence. We&#x2019;re growing and are excited to welcome a new team member to our small, friendly and supportive team.This is a permanent full-time position (38 hours per week), Monday to Friday, offering a fully remote work-from-home arrangement. While candidates based on the Gold Coast or Brisbane are preferred, we welcome applications from suitably qualified candidates across Australia. Immediate start available for the successful candidate. Your day-to-day <ul><li>As the main part of your role, you will process a high volume of participant invoices accurately and efficiently, in line with NDIS requirements and company procedures</li><li>Be the first point of contact for participant and provider enquiries, managing incoming and outgoing calls and emails</li><li>Monitor participant budgets and assist with preparing regular reports</li><li>Onboard new participants and ensure all required information is collected and recorded correctly</li><li>Liaise with participants, the NDIA and service providers to resolve plan or invoice issues as needed</li><li>Escalate complex or high-risk matters to management as required</li><li>Maintain accurate, up-to-date and confidential participant records in the CRM system and other databases</li><li>Follow company procedures to ensure compliance with NDIS guidelines and quality standards</li><li>Support the team with general administration tasks</li><li>Work collaboratively with the team while meeting established productivity, accuracy and service quality expectations</li><li>Manage daily workloads effectively, prioritising tasks and maintaining productivity while working independently in a remote environment</li></ul> Why you&#x2019;ll love working with us <ul><li>Fully remote work-from-home position</li><li>Supportive and friendly team that genuinely cares about what we do</li><li>Ongoing training and guidance to help you succeed in your role</li><li>Meaningful work that makes a real difference for people with disabilities</li></ul> About you <ul><li>Previous experience in NDIS plan management is highly regarded. However, candidates with strong accounts, bookkeeping or administration experience are also encouraged to apply</li><li>Strong computer literacy, particularly with Microsoft Excel and Outlook</li><li>High attention to detail and the ability to identify issues and escalate or resolve appropriately</li><li>Excellent written and verbal communication skills</li><li>Friendly, professional, and empathetic communication style</li><li>Able to work both independently and collaboratively within a team</li><li>Comfortable managing routine, detail-focused tasks within established processes</li><li>Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines</li><li>No formal qualifications are required, however relevant qualifications or experience will be highly regarded</li></ul> Before you start Please note, prior to commencement, this position requires: <ul><li>Current NDIS Disability Worker Screening Check</li><li>Current Blue Card (WWCC) or equivalent clearance where applicable</li><li>Completion of NDIS Worker Orientation modules</li></ul> Ready to apply? If this opportunity sounds like the right career move for you, we look forward to receiving your application through SEEK, including your resume and cover letter. Applicants must have current working rights in Australia. No recruitment agencies, thank you.&#xA0; For further information about the role or any questions, please email mitch@mysolutions.com.au

NDIS Plan Manager

Remote Student Services Officer

Company Description Welsh Industries Pty Ltd is a growing organization that focuses on delivering reliable, high-quality services and solutions to its clients. The company values strong business relationships, transparent communication, and sustainable commercial practices. Team members collaborate across functions to support efficient operations and long-term client partnerships. Welsh Industries Pty Ltd promotes an inclusive work environment and supports professional development for its staff. Role Description The Contract Administrator is a full-time remote role responsible for managing the lifecycle of commercial contracts, from initial drafting through execution and renewal. Day-to-day tasks include reviewing contract terms, preparing documentation, coordinating approvals, and ensuring compliance with company policies and legal requirements. The role involves supporting procurement activities, tracking contract performance, and maintaining accurate records in contract management systems. The Contract Administrator will work closely with internal stakeholders and external partners to facilitate negotiations, resolve contract-related queries, and mitigate risks. This position requires strong organizational skills, attention to detail, and the ability to manage multiple contracts and deadlines. Qualifications <ul><li>Candidates should possess skills in Contract Negotiation and Communication to effectively collaborate with internal and external stakeholders.</li><li>Candidates should possess Contract Management and Procurement skills to oversee contract lifecycles and support sourcing activities.</li><li>Candidates should possess strong Analytical Skills to review terms, assess risks, and interpret data related to contract performance.</li><li>Relevant experience in contract administration, legal support, or procurement within corporate or commercial environments is beneficial.</li><li>A diploma or degree in Business, Law, Finance, or a related field is preferred, or equivalent practical experience.</li><li>Proficiency with contract management software and standard office tools, along with strong written and verbal communication skills.</li><li>Ability to work independently in a remote setting, prioritize tasks, and maintain confidentiality and professional ethics.</li></ul>

Contract Administrator

<ul><li>Role: Research Coordinator (Remote)</li><li>Location: Remote (Australia, Canada, Ireland, New Zealand, United Kingdom, United States)</li><li>Pay: US$18 per hour</li></ul> Applicants must currently reside in Australia, Canada, Ireland, New Zealand, the United Kingdom or the United States. OverviewWe are recruiting a Research Coordinator for AI projects. You will examine active research workstreams, compare evidence against defined questions, and prepare current research trackers and complete handoff packages for review, keeping the evidence trail and open questions clear. Key Responsibilities- Organize source lists, study materials, schedules, and status records and track work related to active research workstreams.- Compare workstream status with the agreed research plan and dependencies.- Maintain current source, status, and handoff records for the assigned work.- Prepare current research trackers and complete handoff packages with source status, open items, and handoff notes.- Flag missing materials, stalled decisions, or schedule risks for further review. Requirements- Must be at least 18 years old and able to communicate in English.- Ability to organize research materials, status, and dependencies.- Ability to maintain accurate trackers and complete research handoffs.- Reliable high-speed internet and a suitable home-working setup.- Previous research coordination, project support, or study operations experience is helpful but not required. Equal OpportunityWe welcome applications from qualified individuals of all backgrounds. Applicants are considered based on relevant skills, qualifications and project eligibility requirements, without discrimination on grounds protected by applicable law. Apply Now!

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